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(All India Entrance Test)

Time : 1 Hour

Total Marks : 100 (25*4)

1. Psychotherapists recognies that the law is generally in place to uphold client-therapist confidentially however, there are situations that may occur where the therapist is under obligation to break that confidence. This obligation can vary depending upon where the therapist is practising and it may occur as a result of their employment contract or of the law. Where such an issue does occur, the therapist is expected to firstly try and discuss the presenting issue with their client; however, in situations where the factors under consideration are particularly urgent, it is accepted that this cannot always be the case.

Legitimate breaches of confidentiality relate to circumstances where the information the client has shared relates to acts of terrorism; information of this nature must be reported. There are other circumstances where breaching confidentiality may be considered legitimate, for example, in the case of serious crime or suspected child abuse. Individual employers and independent therapist have their own boundaries but must agree this contractually with their client at the outset of the
therapeutic relationship.

Q. Being obliged to break confidentially in a therapeutic relationship is always a direct result of the law.

 
 

2. A recent survey of its members conducted by a large insurance company produced some interesting results. The survey was designed to gather information from its members regarding what their main criteria were for choosing to invest in residential property. The vast majority rated the ‘Returns profile’ as their main priority, closely followed by ‘Development potential’ and ‘Stability of Income’, It came as no surprise to find out that ‘Portfolio legacy’ was ranked at the bottom of the list by contributors.

It was also interesting to note that respondents this year were less likely to have residential holdings that formed part of mixed-use assets, i’e as an add on to commercial investment. One might assume from this that more investors are proactively investing in residential real estate rather than having an incidental exposure via existing business investments.

Uncovering longer term intentions were also part of the survey remit and it transpired that approximately one third of contributors expected their residential investment exposure to remain stable over the next 12 months. The vast majority intend to increase their investment in the same period with only a few stating that they intended to reduce it in the same period.

Q. Survey respondents were most likely to invest in residential property because of the financial proceeds it offers.

 
 
 

3. You recently reviewed some sales data and have noticed a dip in sales in October every year, for the last three years. There is no obvious explanation for this. You have worked for two other similar businesses before this one but never saw this trend in either of them. You have looked at other areas of the business, and they don’t experience the same dramatic dip that your area experiences. You have shared your findings with your manager and he has suggested you look into this further and try and come up with a solution.

 
 
 
 

4. You and a colleague have been working on a report together. The deadline is tomorrow. You have just got to work and found out that your colleague has called in sick and won’t be in today. The report is almost complete but your colleague was due to add a few extra pieces of information to it today. You aren’t as familiar with this information as your colleague, but you think you know where to look for it.

You were both planning on meeting with your manager this afternoon to talk her through the report before you release it to the wider audience.

 
 
 
 

5. A co-worker is undermining you. Currently, he is at a less senior position than you in the company and hasn’t been working there for long. However, he is better educated than you and is also considered a fast learner. You know from a third party that he is interested in taking over some of your responsibilities.

What would you do and why? Choose ONE option.

 
 
 
 

6. You have been asked to manage a project that will be starting soon. You know from experience that projects of this nature have a tendency to be full of issues and problems. Some of the people who have been assigned to the project have already complained to you that the project will no doubt be problematic and stressful. You are also concerned, based on what you know about previous projects of this nature.

Your manager has asked you to think about what you need to do next, to get the project moving forward for a meeting to discuss the project prior to it starting. You have to decide how to approach this meeting.

 
 
 
 

7. Your team is facing an unexpected busy period over the next few weeks. You have a number of staff on holiday but you can see that the workload of the team is likely to be higher than it usually is at this time of year. This is great for the business, but the impact on your team will be huge. You are worried about whether they will be able to complete everything that is expected of them.

 
 
 
 

8. Engineering research centres (ERCs) were first established in this country in the middle of the 1980s with the direct intention of fostering improved Research and Development collaboration between universities, Industry and the government. Unlike similar engineering research initiatives that preceded ERCs, they were introduced with a broad remit; their focus was on changing the conduct of academic engineering research and education as well as precompetitive generic research. The key focus was on innovation in next-generation technology advances at the intersection of disciplines. It was recognised that universities were often the only places that had sufficient engineering knowledge to able to deliver the level of research that was required to support such objectives. The results of the research were intended to be useful to industry but with a longer-term view than other research. Another direct outcome of the ERCs was that the university graduates would, in theory be better prepared to commence work in an environment.

As time went on, the next generation of ERCs went one step further and encouraged collaboration across universities and had a direct focus on the younger generation of students with learning towards engineering – not just those who were already studying at the universities in question. The third generation of ERCs were implemented from 2008and were created to cope with an increasingly global economy and also a reduction in student interest in sciences and engineering.

Q. It has long been recognised that industry leads the way in furthering innovative engineering research.

 
 

9. You are a department manager. Two members of your staff are long overdue to participate in a professional training course. The training department manager has informed you that she has chosen employees from a different department instead. Relations with the training department are already problematic.

 
 
 
 

10. After you have served two years as manager of the sales team, the director of your company appoints a new deputy manager. Although you have been able to work together, your impressions of her are negative – you find her arrogant and disloyal.
The director has now considered sending her on a course that would create an opportunity for her relocation to a different position within the company. However, it would also speed up her promotion.

What would you do and why?

 
 
 
 

11. About a year ago, the company you work for introduced a more streamlined approach to working with customers. It cost a lot of money to implement the changes and not everyone agreed with them. So far, no one has looked at the impact the changes have had on customers. Staffs internally are reporting that clients seem happy but nothing formal has been carried out so far.

Your manager has asked you to look into the impact of the changes. She is going on holiday for a few weeks, and suggests you propose an approach to this for when she returns.

 
 
 
 

12. You have been working on a project for a very demanding customer. So far, the project team have been able to respond to all of his demands and the project remains on track. Unfortunately, the project manager is off sick and won’t be returning for a week. You have been asked to keep the project on track. You are attending a project meeting with the customer today.

At the start of the meeting, the customer says he wants to increase the scope of the project. He wants you to extend it so that one extra department from his business is involved. This is likely to impact work for the project team. A strict deadline has already been set for this project.

 
 
 
 

13. A colleague from a branch a few miles away calls you one lunch time. She explains that two of her staff has gone home ill and she was already short-staffed before they left. She asks whether you could spare anyone to come and help her team for the afternoon. You have a full team today but you have a big event arranged for customers that everyone was supposed to be helping with. Everyone knows what their role is and what is expected of them.

You have been leading the planning on this event for months and everyone is looking forward to it. It has been put on with the intention that it will generate a lot of new leads for the business.

 
 
 
 

14. You have been working on a project for a few months now. You are part of team brought in from different areas of the business to deliver it. Unfortunately, it has been plagued with numerous problems and setbacks. Generally, the team have found ways to resolve these issues, but the project is running behind schedule and there has been over-spend in some areas. You have also been working late sometimes to catch up.

You are having lunch with a colleague who is also working on the project. He complains to you that he is frustrated with the way the project is going and is thinking about asking to be taken off it. This person is great at what he does.

 
 
 
 

15. A close colleague confides that he may have made a mistake when entering important information about a client onto your systems. His mistake means that the client didn’t get charged enough for the services she was provided with last month. He has only just realised his mistake and isn’t sure what to do. The mistake will only have impacted the client’s fee last month; this month’s fee will be correct. You have worked with the client in question before and know she can be quite difficult and very demanding.

Your colleague has checked with the Finance team and they are happy to waive the missed charges from last month. He asks for your advice.

 
 
 
 

16. Your line manager has requested a meeting. She explains that she has received some negative feedback about your performance from a customer. You know the person who made the complaint as you have worked on his projects on the past. The project he refers to in the feedback was really demanding. You worked long hours and did everything you could to make sure no deadlines were missed. He had very little to do with the most recent project though. You are surprised that he even knew anything about your performance. Your manager asks what you think.

 
 
 
 

17. The majority of Member States have been holding discussions in recent years regarding the introduction of new taxes on the financial sector and the impact they would have on pensions. They recognise that creating additional taxes on the financial sector could be a path to alleviating the problems they now face in relation to pensions and the lack of funds available to run them. However, the reason for such debate relates to the role that the banks and other financial service institutions played in the causes of the crises as well as the current government support offered to the financial sector. There is also a general perception that, as financial activities are generally exempt from VAT, the financial sector is under–taxed currently.

One potential new tax rule being considered is that which would introduce a tax on as broad a range of financial transactions as possible. This could include bonds, shares and derivatives as a starting point. Almost all financial institutions would be liable but there would be exemptions for some day to day activities such as mortgages and payment services. An impact assessment of the likely revenue this tax could generate was close to 6 billion Euros per year.

That said though, as the tax revenue would be collected on the basis of the principle of residence of the financial institute, one has to consider the possibility that a bank based in the area which is liable could transfer its transactions to a subsidiary outside of the relevant jurisdiction.

Q. One of the criteria that would impact whether a financial institution would be liable for the new tax is the geographical area in which it conducts its transactions.

 
 
 

18. The company you work for is experiencing financial difficulties. You have thought of a creative solution that will enable it to recruit more clients. However, the downside is that the company will have to let go a stable, loyal but not so profitable client (due to a conflict of interest). Two out of three marketing people agree with you while your manager does not because she believes this is too risky.

What would you do and why?

 
 
 
 

19. A customer has come to speak to you in your branch about a new financial service your company has introduced. He seems very keen to hear more about it. He appears to be finding it difficult to understand you. You are not sure if he is hard of hearing or whether there is a problem in how you are communicating with him. You are in a fairly noisy area and it is important that he understands everything you are telling him as he is about to make a decision about this new service.

You find yourself repeating everything to him. You don’t want to make the customer feel uncomfortable but you do need him to understand you.

 
 
 
 

20. You have been involved in the roll out of a new service that your company is offering. You were one of the first to be involved so are very knowledgeable. It was a lot of hard work, but overall it has gone well and everyone is beginning to understand what is expected. Customers really like the new service too.

The roll out increased your workload a lot, and you were really busy during this period. Things are starting to return to normal but you are still supporting colleagues with issues as they arise. Your manager approaches you to say she would like you to support another area of the business to roll out a similar service. It will mean extra work, with a team you don’t really know, and you will be as busy as you were during the initial roll out.

 
 
 
 

21. It’s been a really busy day for you so far and it’s only lunchtime. You are due to meet with a customer at your office in one hour. A colleague has just phoned to say that she needs you to phone one of her customer’s back immediately. The customer has an urgent query that only you can support him with. You have a lot of emails to respond to, your manager has asked for some help on a piece of work, plus you haven’t managed to start preparing for an important meeting you are attending tomorrow.

 
 
 
 

22. You are currently leading a project that is heavily reliant on a number of different suppliers. It is important that the suppliers deliver what is expected of them in line with the project plan. You have noticed one of the suppliers seems to be having staffing issues. There has been no consistency with regards to who is turning up to deliver the work. This means there is a lack of continuity and you have to repeat instructions over and over again to different people.

The people who are turning up are doing a good job but you are wasting a lot of your own time. There has also been some concerning information about the supplier on social media.

 
 
 
 

23. You are finishing a little early today as you are not feeling well. You are just about to leave when you notice an email arrive from a client. She is asking you to send some documents over to her. She says she wants to review them before you meet up with her tomorrow afternoon. You don’t have easy access to the documents so it would take a few phone calls/emails to two other teams before you could get to them.

You don’t have anything planned but you really don’t feel too well. You have had a really busy day and just want to get home to bed.

 
 
 
 

24. It has long been standard practice for the coal ash which is generated from thermal power plants in South Korea to be sold to cement manufacturing companies. These companies are able to utilise this raw material in the methods they employ for producing cement. However, the recession we witnessed in the construction industry in the 1990s led to an oversupply of cement and therefore less demand for the coal ash. As a means of dealing with this issue, representatives from the cement industry put forward the idea that the Ministry of Energy should deregulate the use of industrial waste (such as the coal ash) used in kilns. It was believed that allowing coal ash to be used as kiln fuel would not only increase recycling rates of such waste but would also help improve management of the cement industry. Indeed, the use of industrial waste in kilns did see the recycling rate also increase by around 20% over a seven year period.

Sadly though, the installation standards pertaining to exhaust gases in waste recycling and treatment facilities were not sufficient. This has led to a lack of appropriate monitoring of the type and volume of waste disposed of in kilns and we have seen a rise in the ill health of workers in some parts of the industry.

Q. Prior to the 1990s, coal ash could not be used as a kiln fuel in South Korea.

 
 
 

25. At a marketing meeting with your supervisor and the senior marketing manager you find yourself in the midst of a conflict between them. You know that the two do not get along professionally and that they are in constant disagreement.
They are now arguing about strategies for a new campaign, and are asking you to pick a side.

What would you do and why? Choose ONE option.

 
 
 
 

Question 1 of 25