(All India Entrance Test)

Time : 1 Hour

Total Marks : 100 (25*4)

1. A co-worker is undermining you. Currently, he is at a less senior position than you in the company and hasn’t been working there for long. However, he is better educated than you and is also considered a fast learner. You know from a third party that he is interested in taking over some of your responsibilities.

What would you do and why? Choose ONE option.


2. You are assigned to work on a project along with another co-worker. He has been working in the department longer than you. Since he has no great ambitions or aspirations to develop professionally, he does not put much effort into your mutual project.
What would you do and why?


3. You are currently leading a project that is heavily reliant on a number of different suppliers. It is important that the suppliers deliver what is expected of them in line with the project plan. You have noticed one of the suppliers seems to be having staffing issues. There has been no consistency with regards to who is turning up to deliver the work. This means there is a lack of continuity and you have to repeat instructions over and over again to different people.

The people who are turning up are doing a good job but you are wasting a lot of your own time. There has also been some concerning information about the supplier on social media.


4. It has long been standard practice for the coal ash which is generated from thermal power plants in South Korea to be sold to cement manufacturing companies. These companies are able to utilise this raw material in the methods they employ for producing cement. However, the recession we witnessed in the construction industry in the 1990s led to an oversupply of cement and therefore less demand for the coal ash. As a means of dealing with this issue, representatives from the cement industry put forward the idea that the Ministry of Energy should deregulate the use of industrial waste (such as the coal ash) used in kilns. It was believed that allowing coal ash to be used as kiln fuel would not only increase recycling rates of such waste but would also help improve management of the cement industry. Indeed, the use of industrial waste in kilns did see the recycling rate also increase by around 20% over a seven year period.

Sadly though, the installation standards pertaining to exhaust gases in waste recycling and treatment facilities were not sufficient. This has led to a lack of appropriate monitoring of the type and volume of waste disposed of in kilns and we have seen a rise in the ill health of workers in some parts of the industry.

Q. Prior to the 1990s, coal ash could not be used as a kiln fuel in South Korea.


5. You are a department manager and you have recently thought of a new procedure that you believe would improve the work process. Some of the employees in your department agree with the change and some do not. One of your employees openly criticises the idea to your director.

What would you do and why? Choose ONE option.


6. About a year ago, the company you work for introduced a more streamlined approach to working with customers. It cost a lot of money to implement the changes and not everyone agreed with them. So far, no one has looked at the impact the changes have had on customers. Staffs internally are reporting that clients seem happy but nothing formal has been carried out so far.

Your manager has asked you to look into the impact of the changes. She is going on holiday for a few weeks, and suggests you propose an approach to this for when she returns.


7. You are working on an important client project. You have asked a colleague from another team to send you some key data. You need it before you can start the next phase of the project. However, she has not sent the data, despite you emailing her multiple times. You have decided to go and ask her personally.
You arrive at her desk and explain the situation. She tells you that she doesn’t have time to get the data you need but will send you a high-level overview of it. She isn’t being particularly cooperative and doesn’t seem to want to help.


8. A customer has come to speak to you in your branch about a new financial service your company has introduced. He seems very keen to hear more about it. He appears to be finding it difficult to understand you. You are not sure if he is hard of hearing or whether there is a problem in how you are communicating with him. You are in a fairly noisy area and it is important that he understands everything you are telling him as he is about to make a decision about this new service.

You find yourself repeating everything to him. You don’t want to make the customer feel uncomfortable but you do need him to understand you.


9. Your workload tends to increase at certain points each year. You are about to enter a fairly busy period. A director from your company approaches you to ask whether you will join a project team with a group of colleagues from across the business. This would be on top of your day-to-day work, but it would give you the chance to meet and work alongside many colleagues you might otherwise never have met.


10. You have been working on a project for a very demanding customer. So far, the project team have been able to respond to all of his demands and the project remains on track. Unfortunately, the project manager is off sick and won’t be returning for a week. You have been asked to keep the project on track. You are attending a project meeting with the customer today.

At the start of the meeting, the customer says he wants to increase the scope of the project. He wants you to extend it so that one extra department from his business is involved. This is likely to impact work for the project team. A strict deadline has already been set for this project.


11. The majority of Member States have been holding discussions in recent years regarding the introduction of new taxes on the financial sector and the impact they would have on pensions. They recognise that creating additional taxes on the financial sector could be a path to alleviating the problems they now face in relation to pensions and the lack of funds available to run them. However, the reason for such debate relates to the role that the banks and other financial service institutions played in the causes of the crises as well as the current government support offered to the financial sector. There is also a general perception that, as financial activities are generally exempt from VAT, the financial sector is under–taxed currently.

One potential new tax rule being considered is that which would introduce a tax on as broad a range of financial transactions as possible. This could include bonds, shares and derivatives as a starting point. Almost all financial institutions would be liable but there would be exemptions for some day to day activities such as mortgages and payment services. An impact assessment of the likely revenue this tax could generate was close to 6 billion Euros per year.

That said though, as the tax revenue would be collected on the basis of the principle of residence of the financial institute, one has to consider the possibility that a bank based in the area which is liable could transfer its transactions to a subsidiary outside of the relevant jurisdiction.

Q. One of the criteria that would impact whether a financial institution would be liable for the new tax is the geographical area in which it conducts its transactions.


12. It’s been a really busy day for you so far and it’s only lunchtime. You are due to meet with a customer at your office in one hour. A colleague has just phoned to say that she needs you to phone one of her customer’s back immediately. The customer has an urgent query that only you can support him with. You have a lot of emails to respond to, your manager has asked for some help on a piece of work, plus you haven’t managed to start preparing for an important meeting you are attending tomorrow.


13. Engineering research centres (ERCs) were first established in this country in the middle of the 1980s with the direct intention of fostering improved Research and Development collaboration between universities, Industry and the government. Unlike similar engineering research initiatives that preceded ERCs, they were introduced with a broad remit; their focus was on changing the conduct of academic engineering research and education as well as precompetitive generic research. The key focus was on innovation in next-generation technology advances at the intersection of disciplines. It was recognised that universities were often the only places that had sufficient engineering knowledge to able to deliver the level of research that was required to support such objectives. The results of the research were intended to be useful to industry but with a longer-term view than other research. Another direct outcome of the ERCs was that the university graduates would, in theory be better prepared to commence work in an environment.

As time went on, the next generation of ERCs went one step further and encouraged collaboration across universities and had a direct focus on the younger generation of students with learning towards engineering – not just those who were already studying at the universities in question. The third generation of ERCs were implemented from 2008and were created to cope with an increasingly global economy and also a reduction in student interest in sciences and engineering.

Q. It has long been recognised that industry leads the way in furthering innovative engineering research.


14. You have been involved in the roll out of a new service that your company is offering. You were one of the first to be involved so are very knowledgeable. It was a lot of hard work, but overall it has gone well and everyone is beginning to understand what is expected. Customers really like the new service too.

The roll out increased your workload a lot, and you were really busy during this period. Things are starting to return to normal but you are still supporting colleagues with issues as they arise. Your manager approaches you to say she would like you to support another area of the business to roll out a similar service. It will mean extra work, with a team you don’t really know, and you will be as busy as you were during the initial roll out.


15. You have recently applied for a new role in your organization. You will be working in a small team. You have never worked with anyone from the new team before and are yet to meet the colleagues you will be working closely with.

Another colleague you have known for a while, takes you aside after a meeting. He says that he wants to warn you that there are a couple of people in your new team who are known for not being team players.


16. A recent survey of its members conducted by a large insurance company produced some interesting results. The survey was designed to gather information from its members regarding what their main criteria were for choosing to invest in residential property. The vast majority rated the ‘Returns profile’ as their main priority, closely followed by ‘Development potential’ and ‘Stability of Income’, It came as no surprise to find out that ‘Portfolio legacy’ was ranked at the bottom of the list by contributors.

It was also interesting to note that respondents this year were less likely to have residential holdings that formed part of mixed-use assets, i’e as an add on to commercial investment. One might assume from this that more investors are proactively investing in residential real estate rather than having an incidental exposure via existing business investments.

Uncovering longer term intentions were also part of the survey remit and it transpired that approximately one third of contributors expected their residential investment exposure to remain stable over the next 12 months. The vast majority intend to increase their investment in the same period with only a few stating that they intended to reduce it in the same period.

Q. Survey respondents were most likely to invest in residential property because of the financial proceeds it offers.


17. You and a colleague have been working on a report together. The deadline is tomorrow. You have just got to work and found out that your colleague has called in sick and won’t be in today. The report is almost complete but your colleague was due to add a few extra pieces of information to it today. You aren’t as familiar with this information as your colleague, but you think you know where to look for it.

You were both planning on meeting with your manager this afternoon to talk her through the report before you release it to the wider audience.


18. During a regular meeting with a long-standing client, she informs you that she is thinking of moving her business to a competitor. You have worked with this client for a long time and feel you have a good relationship with her. The account is fairly small in terms of its value to the wider business but they have seen some growth over the last few years.

The client explains that she thinks she can get a better deal with this competitor and hopes you understand that it’s nothing personal.


19. You work in a large audit firm as a consultant. There are five additional members in the team, all working under the supervision of a team manager and the department manager above him. Matt, a co-worker in your staff with whom you share an office, needs your advice regarding a report he is about to present at this week’s team meeting. These meetings are led by your team manager but the department manager is almost always present, too. Although the part of the report that Matt shows you seem fine, you notice that the numerical analysis in another section of the report is missing important conclusions. You can tell that this section of the report does not adhere to the standards of your department’s supervisors. Matt seems to be confident about that part of the report and you get the impression that he is not interested in your opinion about it.

What would you do and why?


20. A colleague in your department hasn’t been himself recently. He’s not been getting involved during team meetings and you know he is behind on his day-to-day work. He was always an outgoing team member but has been very withdrawn of late. You also overheard another colleague talking about him. She said that he had been late for a few client meetings and she wonders whether he had something going on outside of work that is impacting his ability to deliver.

You have worked together for a few years and have a high-profile ongoing joint project you are both working on.


21. A customer has come to speak to you in your branch about a new financial service your company has introduced. He seems very keen to hear more about it. He appears to be finding it difficult to understand you. You are not sure if he is hard of hearing or whether there is a problem in how you are communicating with him. You are in a fairly noisy area and it is important that he understands everything you are telling him as he is about to make a decision about this new service.

You find yourself repeating everything to him. You don’t want to make the customer feel uncomfortable but you do need him to understand you.


22. You’ve been working in the same place for the past three three years and have managed to work your way up. Lately, you have been feeling that you have reached your potential in the company so you start pursuing options for advancing your career in other companies. You are now in the midst of negotiations for a new position.
Rumours that you are leaving have spread in your current work place.

What would you do and why? Choose ONE Option.


23. You recently reviewed some sales data and have noticed a dip in sales in October every year, for the last three years. There is no obvious explanation for this. You have worked for two other similar businesses before this one but never saw this trend in either of them. You have looked at other areas of the business, and they don’t experience the same dramatic dip that your area experiences. You have shared your findings with your manager and he has suggested you look into this further and try and come up with a solution.


24. Your manager has asked you to put together a program of events for the business for the next 12 months. She wants to ensure that the program finds a way for all staff to understand what other departments do, and to create ways for people to work more closely with those from other teams. She gives you free reign with regards how to approach it.


25. Your department has been finding it really difficult to make sure that everyone in the team has access to the right information about the products and services you sell. You have an internal website but no one likes using it and people often complain that information is hard to find. Most people tend to have their own files with information they have built up themselves. No one seems to use the intranet any more.

This issue comes up in a team meeting and your manager asks everyone what they think. He explains that there is likely to be only a limited budget for any changes that are implemented.


Question 1 of 25